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Purchasing a phone

Purchasing a phone

Search in the Purchasing a phone section

Most frequently asked questions

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...


How do I get started with my new phone?

The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz...


What are the warranty details for a phone bought with Fizz?

Since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. Preloved phones...


Frequently topics on Community Hub

New device financing

I am just curious if anyone else is frustrated with the fact that the only way to be able to finance a new device from Fizz is through Affirm and that...

5

My Phone&Device Plan is not activated

Hi guys, I need help with this matter. I'm a returned customer to Fizz, when I placed this order on the website I didn't choose to use esim or new phy...

5

Device Question (preloaded Fizz software?)

Hey everybody, I'm looking at going with Fizz, and want to finance a Google Pixel with the company. I have two questions pertaining to privacy: - Is...

8

Fizz App doesn't really Pause devices anymore (even though it says it does)

Hello everyone, Fizz app used to work fine for me. I would be able to pause devices, very convenient with kids! But now even though it says the dev...

7

Does the usage have to be from the new device only to be unable to return device?

Hi fellow Fizzers,I just ordered a new phone from Fizz and I saw that I can return the device in a 15 days window after receiving it unless I use 250m...

4
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