Manage my plan

Manage my plan

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Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...

How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...

Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...

How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle...