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Most frequently asked questions

What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will...
I just activated my plan. How long before I can use my phone?

If you selected a new phone number... Your plan will be active in a matter of minutes. Be patient. We’ll send you a text when everything is ready to...
Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...
Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...
How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...

Frequently topics on Community Hub

Black Friday 2026: the first gift is here!

Our Black Friday page just went live, and we’re kicking things off with a first gift: 40 GB of free data for all members with an active mobile plan on...

21
3
Port-out failed, self-serve account options locked, customer support non-existent. Next steps?

Hi everyone, I’m hoping someone here might have run into a similar issue or can offer advice, because I’ve completely run out of options with Fizz sup...

4
SMS still not working ?

Been almost more than 2 weeks and still no sucess in send or receive SMS messages. I know I posted before, but I would not do this if everythhing was ...

11
How to view ONLY selected categories from Discussions

Here are steps that you can filter out only Categories that you're interestedStep1 - Choose Categories that you're intested and Follow them Goto ...

3
1
Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3
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