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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


How can I change the SIM associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. It...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


I can’t make any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


Frequently topics on Community Hub

Do deactivated p-sim card have an expiration date?

My mother switched from a physical SIM card to an eSIM a year ago. I’m curious: does a physical SIM card from Fizz have an expiration period after it ...

2

Moving from iPhone 11 (physical SIM) to iPhone 17): impossible?

three attempts to replace SIM with eSIM (one named Travel, one named Personal and one named Secondary), all ending in failure (“unable to connect”), e...

4

Upgrading iPhone - What about the SIM?

Hi all.I intend to upgrade my current iPhone (Model 11, has one physical SIM slot) to an iPhone 17 which has NO physical SIM slot, just eSIM.Can this ...

3

tried to install esim card on my iphone SE, was rejected. Tried to order actual sim card

not sure if order was placed, no acknowledgement

2

Reusing old SIM after swaping to eSIM

I activated a new plan using a new physical SIM. A few weeks later, I decided I would like to test out the eSIM experience, so I successfully swapped ...

9

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